On satisfactory completion of the project and once all invoices have been settled, you will be entitled to the benefit of a Guarantee in respect of certain goods as follows:

Guarantees on goods supplied:
Frame Products – covered by a 10-year guarantee
Glass Products – covered by a 5-year guarantee (with the exception of oversized glass and oversized units which will benefit from a 1-year guarantee
Moving Parts (locks and hinges) – are covered by a 1-year guarantee 
Under the above guarantees, we will provide free labour for the first year. After the first year, we retain the right to charge where for any visits needed back to site.

Maintenance
The goods we supply, and install are guaranteed against all defects in materials provided as follows:
•    all moving parts (locks and hinges) must be lubricated at least once yearly to ensure they operate properly - excess oil must be removed, along with any debris or dirt.
•    White and Woodgrain finishes (UPVC) need to be wiped clean with proprietary brands of domestic cleaners that are specified as suitable for UPVC surfaces. Abrasive formulas and those containing bleach must be avoided. Should the Goods be installed in an area where there is high pollution, it is suggested that a mild detergent or a named window cleaner be used.
•    routine cleaning and normal cosmetic and mechanical wear and tear are not covered under the terms of this Guarantee.
•    glass and energy efficient coatings are soft materials. Optical quality (and any minor marks) is only guaranteed to comply with the visual standards as laid down by The Glass & Glazing Federation.

The Guarantees set out above do not cover damage, fault or breakage caused by neglect, excessive force or failure to properly maintain the Goods as set out above.

We guarantee against any substantial damage, fault or breakage as a result of a defective product or it being incorrectly fitted by us.

To enable us to claim against the manufacturer and/or rectify a fault before damage is caused, please inform us as soon as practicable and in any event within no longer than seven (7) days from the date on which you first become aware of the fault.
The Guarantee period will commence on the date on which the Goods are delivered. Goods provided as replacements under the Guarantee will be subject to the original Guarantee period. The guarantees only stand from the original date and not the date any replacement was installed / supplied.

Due to the length of guarantees offered, we cannot guarantee that any part being replaced will match the faulty item being replaced but where possible, we will try to match items like for like.

Where you own the property to which the Goods are being fitted, this Guarantee is transferable should you sell your We do however retain the right to make a nominal charge for administration and any site visit required. Should unreported faults be found upon a site visit, we retain the right to make a charge to rectify such faults prior to transferring a guarantee. Insurance Backed Guarantees are not transferable to another named property owner.

On satisfactory completion of the project and once all invoices have been settled, you will be